ZaLink AI answers customers, captures leads in your CRM, books appointments, takes orders and runs campaigns on your official WhatsApp Business number, and hands the conversation to your team when a person is needed.
ZaLink works alongside your team on WhatsApp to answer customers, use your business knowledge, and hand conversations to staff when needed.
Only knowledge marked Ready for AI can be used in automatic replies.
We are open 7 days a week from 8:00 AM to 11:00 PM across all locations.
Outdoor seating is open daily. Walk-in guests are welcome anytime.
For corporate meals or group packages of 10+ orders, please submit 24 hours prior.
Add your own answers
Write an FAQ, import your website, or upload a document. ZaLink only replies from knowledge you publish.
Only knowledge marked Ready is used
We are open 7 days a week from 8:00 AM to 11:00 PM across all locations.
Connect once, then ZaLink works alongside your team.
Connect your official WhatsApp Business number.
Give ZaLink the information it needs to answer.
Turn on CRM, booking or ordering for your business.
Answers, captures leads and completes supported actions.
Human takeover and escalation stay available.
ZaLink replies on your WhatsApp Business number around the clock. Your team sees every chat as it happens and can take over at any moment.
A customer asks for a dermatology appointment, the AI answers with available times, the CRM panel shows the customer as a New Lead, and staff can take over the conversation.
When a customer messages you for the first time, ZaLink adds them to your CRM as a New Lead, linked to their contact and conversation. Your team takes it from there.
Included in the Business and Pro plans.
A new WhatsApp customer appears in New Lead automatically; move cards between New Lead, Interested, Follow-up, Won and Lost and switch between Board and List.
ZaLink offers real available times, confirms the details with the customer and adds the appointment to your calendar. No forms and no back-and-forth.
Currently available for clinics and healthcare businesses.
A customer asks to book on WhatsApp; ZaLink identifies the service, offers open times, takes the chosen time and the patient's name, asks for confirmation and books it, and the appointment appears confirmed in the clinic's calendar.
ZaLink can take a customer's order on WhatsApp, price it from your live menu and send it to your point of sale once the customer confirms.
Available today with the ZaPOS point-of-sale system.
A customer orders on WhatsApp, confirms the order summary, the order is sent to the restaurant's ZaPOS point of sale and the customer is told when it is accepted.
ZaLink answers from the knowledge you publish. When the answer is not there, it is designed to hand the question to your team rather than guess.
Sync your WhatsApp-approved templates, send campaigns to opted-in contacts and track delivery.
Included in the Business and Pro plans.
ZaLink handles first-line conversations. Complaints, payment questions and anything it is unsure about go to your team, and staff can take over any chat.
Select the plan that fits your WhatsApp customer support traffic. No hidden platform markup fees.
Best for: Small shops
Best for: Active support teams
Best for: High-volume businesses
Want to try it first? Start a free trial
ZaLink goes beyond a basic WhatsApp chatbot. It answers customers from your business knowledge, adds new customers to your CRM as leads, books appointments and takes orders where enabled, and hands conversations to your team when a person is needed.
No. Each company connects its own WhatsApp Business account and pays WhatsApp messaging fees directly. There are no marked-up message fees from our side.
Yes. You choose the mode: draft-only (the AI drafts replies for your team to send), human approval, automatic replies for safe questions, or autopilot. In every mode, cases that need a person are handed to your team.
Yes. Everything the AI can use is listed in your Knowledge Base, where you can edit or delete it at any time. Clear facts from uploaded files can go live automatically; anything that needs checking stays out of AI replies until your admin approves it.
ZaLink AI calculates a confidence score for each reply. If the score is low or if the query contains sensitive topics, it hands the case to your human team rather than guess. Like any AI, it can still make mistakes, so your team can review replies and take over any chat.
Absolutely. At any point, your support staff can jump in, take over a chat, reply manually, and mark it as resolved. The AI is immediately paused for that conversation until the staff hands it back.
Yes, for clinics and healthcare businesses. Customers can book, reschedule or cancel on WhatsApp, and your team manages services, doctors, working hours and the calendar in ZaLink.
Yes, for businesses using the ZaPOS point-of-sale system. ZaLink prices the order from your live menu, asks the customer to confirm, and sends it to your POS, with staff approval if you prefer.
It is best for businesses that receive regular customer queries on WhatsApp, such as retail, clinics, service companies, local businesses, distributors, and restaurants looking to scale support without expanding staff.
Submit your business details below to book a live demo and custom agent setup preview.
Start a free trial, or book a demo and see how ZaLink answers customers, captures leads and books appointments for your business.
